"Your call is very important to us" ... is it? really? If I am on hold with an airine, online purchase, warranty claim, or other phone related service call, and I hear "Your call is very important to us" more than twic, it is OBVIOUS that my call is NOT VERY important to the company I am calling, or they would
a) add more customer service agents to take my call more quickly
b) train the customer service agents they have more thoroughly, so that they ould help customers more quickly and with fewer errors, shortening ait times
c) keep their customer service call centers in a country where English the native spoken mother tongue (like Canada or the US)
d) provide a better product with a more intuitive and simple web site where customer service is not needed
My call is NOT very important to the company who makes me wait more than 2 cycle recordings. And DON'T thank me for my patience. You can only thank me for something I have given to you or provided to you. Listening, ad nauseum to the same canned recording again and again I lose my patience, aand they cannot thank me for that which I have not given.
1 year ago